In one of previous posts we showed how Talk Inline Comments can be used for reviewing documentation (for example, software manuals) in Confluence. Everyone involved in creating, editing and reviewing different types of content can benefit from posting contextual comments provided by Talk. However, if you use Confluence as a place for managing teams, you may also think of Talk as a communication tool for discussing plans, roadmaps and tasks.
Let’s say Diego is a team lead who is in charge of creating and updating a page containing tasks and deadlines. He assigns tasks to the team members and keeps track of their progress with default Confluence task lists that let him see who is responsible for what and mark accomplished tasks in the View mode. Diego mainly communicates with his team and reports to a manager.
Some tasks may contain subtasks as a nested task list. It is not a rare case when someone in the team needs to clarify something about their assignment, or Diego wants to check on someone’s progress and ensure that deadlines won’t be missed.
Of course, they can do that in person or by phone, but that can distract people from doing their work and can be awkward in distributed teams. Other options are to write an email or post a standard Confluence comments. In this case, they’ll need to provide context every time they ask a question. Moreover, if a problem is solved, standard comments will get outdated.
To save time and miss out background information, Diego and his team can insert a Talk comment next to a task in question. And everyone can address specific persons by mentioning them in comments.
Once a Talk comment is posted on a page, Confluence will send email and Workbox notifications to all watchers of this page.
In some cases Diego may want to send a link to a Talk discussion to his manager. He can easily do that by selecting a discussion and copy its link from browser to an email. If a discussion is not relevant anymore, Diego resolves it and a discussion thread is removed from a page. However, if he later needs to get back to an already resolved discussion, he can find it in the page history or in his emails.