Author: Vadim Rutkevich

The modern customer is a very picky and particular about quality person who exactly knows what, when and to what extent he wants from your products. Today companies and vendors realize that besides selling products, you need also to capture your customers and satisfy their…

We continue a series а blog posts about our add-on Smart Attachments and integration of its capabilities into your JIRA workflow. Previously we had two blog posts from companies that uses Smart Attachments for managing incoming support requests and keeping consistent website development. In this blog post we will present you with…

We continue a series of blog posts about our add-on Smart Attachments and integration of its capabilities into your JIRA workflow. Last time we had a blog post from the company that uses JIRA and Smart Attachments for handling requests to HelpDesk system.In this blog post we will present you with a…

We are starting a series а blog posts about our add-on Smart Attachments and integration of its capabilities into your JIRA workflow. We are going to present several case studies from our customers who decided to present their way of managing attachments in Atlassian JIRA. Online HelpDesk Center We have…

JIRA 6.4 has recently been released with a series of updates and enhancements improving the overall user experience with the issue tracking system. The current release consists both interface and functionality improvements that allow you to much more efficiently manage JIRA issues and perform the necessary…

The new Digital Age has brought new marketing understanding to most vendors and companies. A necessity to capture attention of the customer with a bright package has been replaced with a new ideology of customer community building and increasing loyalty to your brand. This necessity has driven…

The 21st century has brought new challenges to the software vendors and made customers more passive and shiftless. Now more and more vendors realize a necessity of close communication with customers and this can be done in special community feedback systems. There are a lot…