Best Practices for Creating a Jira Issue With Templates

June 9, 2020
#How To#Jira
13 min

This is a guest blog post written by the Globo Solutions team. In this blog post, they highlighted the best practices you can use to create Jira issues with templates.


Jira indeed is a global solution. Thousands of people around the globe not only use it at work but also cannot imagine their lives without Jira. Users create so many tasks on a daily basis!

Have you ever wondered how much time we spend on creating issues or collecting missing information in issues? While it is minutes on a scale of one issue, but hours within a project, and even days for the whole Jira instance.

Various respected companies tend to find solutions that would help them optimize the issue creation process and minimize time costs. In this blog post, we will describe three ways to get this done:

  1. Out-of-the-box Jira capabilities
  2. Apps from the Marketplace that allow you to create issues with templates
  3. The Field Templates for Jira app

1. Tune-up your project in Jira

Buying an app is easy, but not all companies can afford it. So, the first option is exactly for them.

Jira allows setting descriptions for each of its fields individually out of the box. By adding field description or just inserting a link to documentation, you help users understand the rules and specifics of this particular field, saving your team’s time.

You can also use direct links to create issues. For example, if you click the link on a Confluence page, it will open the issue create screen. Some of these links may have prepopulated fields. It works the same as if you clicked on the Create button in Jira, but its fields already have all the information right where it belongs. You can read more details about this feature here.

2. Сreate issues with templates

The out-of-the-box Jira capabilities can be handy, but not for every case. Here comes the Atlassian Marketplace. Lots of vendors offer their apps for almost every possible challenge. Just type the word “Templates” in the search field on the Atlassian Marketplace, and you instantly get a variety of add-ons for creating issue templates. That would be the second option to pay attention to.

These apps have similar features as they let users save time on populating issue fields with the help of issue templates. You just need to pick the right template from the list. It is quite handy when you create lots of similar tasks.

In addition to that, other apps can create templates based on other tasks. These issues will have the same content as the original one. Similar to the native Jira Copy action but in a smoother way. It helps users optimize processes and save time, but it has its drawbacks. Setting up such templates is not a trivial operation. At first sight, it is not clear how to use it and how it all works. Note that you cannot combine the values of different fields. You have to create a separate template, thus multiplying them endlessly. Each time you need to combine field values from different templates. Any plugin will make you create a new template. This particular method gives you no other option.

3. Сustomize your templates for different needs

Yet the third option every user has at their disposal is the Field Templates for Jira app. This add-on is an alternative solution for issue templates. With its help, you can create templates for both system and custom text fields. Splitting templates visibility by project roles, issue screens, and types makes it more adaptive to every process and team.

You no longer need to reinvent issue summary or spend time on how to create issue description. All you need to do is to select the template for the current situation and fill in the rest if necessary. Combining templates is not only possible but welcomed.

As a result, it greatly speeds up the issue creation process for reporters. The ability to create comment templates not only on the project level but for each user individually is a nice bonus of this solution.


These are just three solutions out of many that we decided to describe for you. Still and always you are to choose what’s best for your business as every method has its advantages and disadvantages.

Here is a brief summary of all the above-mentioned solutions:

Solution Intuitive UI Flexibility Rich functionality Easy to set up Easy to use Personal templates Field types support Free
Native Jira tools


(minus) (minus) (minus) (plus) (minus) (plus) (plus)
Issue Templates apps (plus) (plus) (plus) (minus) (plus) (minus) (plus) (minus)
Field Templates for Jira (plus) (plus) (plus) (plus) (plus) (plus) (minus) (minus)

3 Ways to Bring Requirements and Test Management Into Jira

July 30, 2019
#Project management#How To#Jira
9 min

This is a guest post by Katarzyna Kornaga from Deviniti – an Atlassian Platinum Solution Partner Enterprise and a Gold Top Vendor in the Ecosystem, based in Poland. Kasia discovers the mysteries of requirements and test management in order to share the knowledge with the readers interested in the subject.

Being complex and extensive, testing requires well-organized workflow and transparent cooperation between all people involved. Considering that software development counts even more phases and participating team members, companies have quite a big challenge when it comes to project management. Not only is the process complicated and requires constant tracking, but each part is often performed in a separate tool. But not everyone knows that, as cliché as it may sound, it takes the one simple trick to make all the problems go away.

We’re here to share the secret with you. Imagine how much easier your teams’ life would be if the whole product development was performed in one place. Sounds tempting? Let’s start with test management, which itself is often executed in separate tools. 

Software testing consists of multiple stages:

  • analyzing requirements,
  • writing test cases,
  • combining them into test plans,
  • executing tests,
  • creating reports,
  • and finally tracking and reporting defects back to the developers.

Why bringing tests into Jira is a good choice?

In the first place, Jira is a project management tool used by the most successful entrepreneurs to coordinate the work of their teams, what leads to releasing high quality software. The intuitive and user-friendly interface of Atlassian suite allows everyone to keep track throughout each part of the development process, including testing.

Second, this software provides its users with a possibility of comfortable planning, clear for all the stakeholders. As it’s a popular tool, there is no problem with implementing it, and usually it doesn’t require additional training for the team members, even for the new ones.

Last but not least, the point often overlooked is that Jira was originally created for bug tracking. As tests aim at preventing and fixing defects, it appears that these two make a perfect match. Not convinced yet? Below, you’ll find some more benefits which Jira as a test management solution can offer.

tests in Jira

Benefits of executing tests in Jira

We distinguished 3 ways of executing tests in Jira. The choice depends on your projects’ complexity, number of team members or other individual preferences. It’s worth a while to analyze the specific needs and select the right one, because it will save you lots of time and money later on.

3 ways to bring requirements and test management into Jira

1. Standalone Jira

This solution is the fastest to implement, as it doesn’t involve any additional tools or plugins. The first thing that should be done is setting up dedicated issue types for requirements and test cases, so analysts, developers, testers and the rest of participating team members could be able to observe all the changes and activities in a given project. The good tip is also to define each issue with related Labels and Components, because it’ll make it easier to search and filter them, if necessary.

As requirements and test cases can be linked to each other as well as tasks and subtasks, Jira gives its users a possibility to track basic relations between them, which constitutes its biggest advantage. When using Atlassian software for test management, we have the objects collected together. No more writing down requirements in Excel sheets, test cases and steps in a special tool as well as using Jira only for distributing tasks or assigning roles. Now, one tool can help do it all.

tracking requirements in Jira

Using Jira for tracking requirements and tests allows interlinking issues easily

2. Jira with Confluence

As we know, Jira is not a dedicated testing tool, so sometimes its features may not be enough. Requirements are a good example of such a situation. As they are an initial part of the process, it’s extremely important that everyone understands them well. Sometimes they require more extensive descriptions, for which Jira issues’ Description field just won’t be enough. That’s where Confluence comes in.

This Atlassian product focuses on optimizing the work with documents, so it can gather and present a lot of information in a transparent way. And it’s well prepared when it comes to requirements management, too! It’s possible to create a special product requirements page in Confluence. Thanks to this option, Jira can still work its magic with presenting relations between the objects in a transparent form. The users can also be provided with a Blueprint template to describe requirements faster and easier.

Jira and Confluence integration

A product requirements page in Confluence. Source: Atlassian Documentation

3. Jira extended with a testing app

The third and the most functional way of executing tests in Jira is to use a dedicated extension for testing. One of them is Requirements and Test Management for Jira (RTM) which allows to structure not only test cases, like the majority of similar tools but also requirements.

The range of testing apps’ features is wide. Thanks to full integration with the Atlassian suite, we keep all the tracking possibilities from two previous models and bring them to an even higher level. Requirements, test cases, test plans, executions, and defects can be connected to each other and to Epics, user stories, and other Jira issues. If you decide on RTM, all the stakeholders will know what results from what in the process and track the changes at a glance.

There are also built-in reports which present the data in charts and tables – as each testing element is stored in the same tool, the reports can be generated automatically in a few seconds.

RTM's Traceability Matrix

RTM’s Traceability Matrix helps make sure that all the objects are covered by related ones

Jira extended with a dedicated tool will surely meet the needs of even the most demanding software development and testing teams. If you’d like to test RTM for Jira yourself, take a free 30-day trial from the Atlassian Marketplace. You can also book a live demo via Calendly to see the app in action, or read more on bringing requirements and test management inside Jira on Deviniti blog: