SUPPORT SERVICE LEVEL AGREEMENT

StiltSoft company is committed to providing instant, consistent and comprehensive support to all our customers and business partners. We respond to all customers' requests within one business day from the time of request receipt. Our intention is to help you as fast as possible, but in some cases your patience would be greatly appreciated.

Business Hours and Response Time

StiltSoft's business hours are Monday - Friday, 8AM-5PM CET. Our support team locates in Gomel, Belarus. We may not be able to provide full-fledged support during weekends and Belarusian public holidays, but we are trying to follow all incoming requests and respond to urgent issues during off hours as well.

Support Channels

You can request support through one of the following channels:

We do not provide phone support as of now.

Support Includes

Support for our products includes:

Support Does NOT Include

Support for our products does NOT include: